Support

Quality Guarantee

Our experience and the cutting edge technologies implemented in our manufacturing processes ensure the best quality of our products, as confirmed on numerous occasions by their top rating by independent media and experts.

Warranty terms

  1. Activejet consumables come with a 5-year warranty, whose period runs from the date of purchase or until the colour agent has been fully used up.
  2. In order to place a claim under this warranty, the buyer must report to the original place where the product which is the subject of the claim was purchased and present a proof of purchase and a test printout (if technically feasible).
  3. The product which is the subject of the claim may not be consumed in more than 80%.
  4. Should the device manufacturer refuse to repair your printer as a result of its use with Activejet consumables, the Manufacturer guarantees repairing or replacing the device at its own cost.
  5. Manufacturer shall not be held liable for any mechanical damage attributable to the user or external factors beyond reasonable control.
  6. Any issues not governed by the warranty agreement shall be subject to the applicable provisions of the Civil Code.

Dear User, please kindly note that the ink or toner cartridge is one of several components of your printer that have direct impact on the quality of your printouts. Consequently, all instructions and guidelines provided by the manufacturer of your device in its user manual must be followed.

This requirement applies particularly to the periodical cleaning and replacement, without limitation, of such components as: drum, developer, fuser, ink printer heads, rollers, which must be maintained strictly as instructed by the device manufacturer. Regular maintenance has tremendous impact on the correct printing performance and should be done timely. In order to avoid deterioration of print quality or printer malfunction one needs to note the service life of each individual printer component. Neglecting the required maintenance of the device and its components can lead to:

  • staining paper
  • spilling toner
  • too pale or too dark printouts
  • loud operation
  • blank areas on printouts
  • vertical or horizontal stripes on printouts
  • paper jams
  1. It is the user's failure to maintain each of the components mentioned above rather than poor quality of toner or inkjet cartridge that can lead to poor quality of printouts.
  2. To avoid that, we advise you to:
  • maintain your warranty-covered printer in line with its manufacturer's recommendations
  • maintain and/or replace the key components of the printer that require it, including the OPC drum/developer strictly in line with the guidelines provided by the printer manufacturer
  • please note that the Activejet laser printer toner cartridge is covered by warranty issued by its manufacturer, Action S.A.

* All those guidelines are solely intended as an example, and the components referred to here may not exist in your device. Please make sure you read the user manual included with your device to learn the specific maintenance it requires.

  1. Activejet lighting products are subject to the following warranty periods:
    • LED light sources: 3 years
    • LED desk lamps: 3 years
    • LED strips: 3 years
    • CFL lamps: 2 years
    • halogen lamps: 1 year
    • wall fixtures: 2 years
    • under-cabinet lighting; 3 years
    The warranty period starts on the date of product purchase.
  2. In order to place a claim under this warranty, the buyer must report to the original place where the product which is the subject of the claim was purchased and present a proof of purchase.
  3. The warranty shall only be valid if the product has been installed correctly and has exclusively been used as intended by its designer.
  4. Mechanical damage is not covered by the warranty and no warranty claims for defects caused by mechanical damage shall be accepted or processed.
  5. The manufacturer shall not be held liable for any mechanical damage attributable to the user or external factors beyond reasonable control.
  6. Any issues not governed by the terms of this warranty shall be subject to the applicable provisions of the Civil Code.
  7. End-of-life fluorescent light sources and all other home appliances may only be disposed of at appropriate electrical waste collection points. Individuals who do not comply with that requirement may be subject to penalty as per Articles 73 and 74 of the act of 29 July 2005 (Dz.U.05.180.1495)
  8. The warranty shall be null and void if the buyer's mains power system does not include a permanently installed overload protection.
  9. The warranty does not cover the natural tear and wear, colour loss, loss of coating gloss or other damage caused by factors external to the device.

How to act when a mercury-containing light source is broken

Uninterruptible power supply (UPS) units

In order to meet your needs and to facilitate our technical support and warranty service processes, we have implemented a special warranty service procedure applicable to all Activejet uninterruptible power supply (UPS) units.

The new process of handling of all warranty claims related to Activejet UPS products ensures better customer experience by providing you with "DOOR to DOOR" service, and enables us to support you better than ever before!

In order to meet your needs and to facilitate our technical support and warranty service processes, we have implemented a special warranty service procedure applicable to all Activejet uninterruptible power supply (UPS) units. The new process of handling of all warranty claims related to Activejet UPS products ensures better customer experience by providing you with "DOOR to DOOR" service, and allows us to support you better than ever before! It also lets us reply to your enquiries and doubts regarding the use and maintenance of Activejet UPS units faster and more precisely. Activejet UPS products are covered by a two year warranty. The battery installed in the uninterruptible power supply is covered by 1 year warranty, whose starting date is the date of UPS product purchase.

Should you notice any faults or malfunction of your unit, please follow the procedure outlined below:

  1. Please re-read the User Manual of your Activejet UPS unit and the warranty card attached to every such product carefully and take all the applicable steps in line with the instructions found in the manual. Next, please check the unit again for correct operation.
  2. Should the problem persist, please contact the Activejet Service Centre during its working hours from 8.00 to 16.00 on Monday to Friday and provide a clear explanation of the issues you have encountered.
  3. After you have replied to the questions asked by the Service Centre consultant, you shall be provided with detailed instructions on the further steps to be taken.
  4. Should the unit continue to malfunction in spite of your complying with the information and instructions provided by the Service Centre consultant, the consultant shall arrange for the unit to be collected directly from your premises by a courier dispatched to you by the Activejet Service Centre. The date of collection of the product from your address shall be agreed with you in advance.
  5. PLEASE FILL IN AND SUBMIT THE SPECIAL FORM
    AVAILABLE ON THIS PAGE.

  6. The courier shall collect the unit from you and deliver it to the Activejet Service Centre.
  7. After the actual cause of the product's malfunction has been identified and all the faults found, if any, removed, the Activejet Service Centre shall send the unit back to you.

Technical Support And Service Centre:

Download in PDF format
Activejet UPS Service Centre:
ul. R. Weigla 12, 53-114 Wrocław, Poland
Telephone: +48 22 333 90 50, email: serwis@activejet.pl

UPS product contact form

Warranty terms

  1. Activejet electronics accessories come with a 5-year warranty, whose term runs from the date of purchase.
  2. In order to place a claim under this warranty, the buyer must report to the original place where the product which is the subject of the claim was purchased and present a proof of purchase.
  3. The manufacturer shall not be held liable for any mechanical damage attributable to the user or external factors beyond reasonable control.
  4. Any issues not governed by the terms of this warranty shall be subject to the applicable provisions of the Civil Code.